Protecting and respecting your privacy
Knowledge Train is committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to Knowledge Train, 14 Charterhouse Square, London, EC1M 6AX, UK. Alternatively, you can telephone +44 (0)207 148 5985.
Who are we?
We are a leading training provider in project management in the UK. Knowledge Train is a limited company registered in England and Wales (no. 5566983) at 14 Charterhouse Square, London, EC1M 6AX, UK.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our products and services, to book a course, or if you register to receive an email newsletter.
What type of information is collected from you?
The personal information we collect from you might include your name, address, email address, phone number, the company you work for, your IP address, and information regarding which pages you access and when. If you make a payment online or over the phone to Knowledge Train, your card information is not stored by us, but is sent to our third-party payment processors which specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
- process orders that you have submitted;
- to carry out our obligations arising from any contracts entered into by you and by us;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity. Any questions regarding the retention period of your personal information, please feel free to contact us.
Who has access to your information?
We have never, and will never sell, rent or share your information to third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to register you onto an exam that is included in the course fee). However, when we use such service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Knowledge Train for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you make a credit card or debit card payment to Knowledge Train over the phone or online, your payment is processed by a third-party payment processor, which specialises in the secure online processing of credit/debit card transactions. We do NOT store any credit card data on our systems. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether you wish to receive information from us. Whenever you receive an email newsletter from us, you will always be given an opportunity to unsubscribe yourself from the campaign if you wish to stop receiving such newsletters.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by phone if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: or telephone on +44 (0)207 148 5985.
How you can access, update, transfer or remove your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at or by writing to Knowledge Train, 14 Charterhouse Square, London, EC1M 6AX, UK. Alternatively, you can telephone +44 (0)207 148 5985.
You have the right to ask for a copy of the information Knowledge Train holds about you (we may charge a small fee for information requests) to cover our costs in providing you with details of the information we hold about you. We may require you to verify certain information to help us confirm your ID before the information is provided to you.
You have the right to ask to transfer any information that Knowledge Train holds about you (we may charge a small fee for information requests) to third party individuals or organisations. We may require you to verify certain information to help us confirm your ID before your request is processed.
You have the right to have the information which Knowledge Train holds about you removed from its possession. Upon confirming your ID, Knowledge Train will securely remove all personal information from its records.
You have the right to ask for your information to be excluded from a specific information processing procedure, or all Knowledge Train’s information processing procedures. Upon confirming your ID, Knowledge Train will ensure that your information will not be processed from this point onwards unless you have instructed us otherwise. Your information will still be stored securely with Knowledge Train.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it is treated securely. Knowledge Train does not hold any sensitive information about you, such as your credit card details. When you are on a secure page, a lock icon will appear to the left of the address bar of web browsers such as Microsoft Internet Explorer.
All details you submit to our website (your email address etc.) are encrypted and transmitted securely over the Internet. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. When this is carried out by an automated process, your explicit consent will have been acquired prior to the processing.
Use of 'cookies'
Links to other websites
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Transferring your information outside Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Our web site may also use the HotJar web site recording service. HotJar may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by HotJar from this website is for Knowledge Train’s internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting. You can choose to opt out from such recording at any time by following instructions on this page: https://www.hotjar.com/legal/compliance/opt-out.
Complaints or queries
Knowledge Train tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Knowledge Train’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to Knowledge Train, 14 Charterhouse Square, London, EC1M 6AX.
If you want to make a complaint about the way we have processed your personal information, you can contact ICO as the single supervisory authority regarding data protection.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in December 2018.